FAQ

Do you ship outside the UK?

I currently only ship to the UK but I would be happy to quote you for shipping anywhere in the world if you are an international buyer. Please contact me by email at: hello@permanomia.com

*Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

 

Do you accept returns and offer refunds?

I do accept returns as long as I am notified of your wish to return within 14 days of you receiving the item. The items must be returned in the same condition they were received in and should not have been removed from their protective cello packaging. 

Any damage to the items on return to me will be deducted from any refund owed to you, so it is important that the items are sent back well packaged and a tracked delivery option is used as any items lost in the post will not be refunded.

Refunds will be issued once your items have been delivered back to me, have been assessed and any amounts owed adjusted for damage. Usually within 7-10 working days. Please see the separate refund policy for further information.

Please note I do not refund shipping costs. 

 

What if my item is damaged or there is an issue?

Please inspect your item as soon as it arrives with you and notify me if there is any damage, if your item is defective or if you have received the wrong item, so any issues can be rectified as soon as possible. 

On the rare occasion that your item may have gone missing please wait 10 days from receiving your dispatch notification before contacting me.

Any items that are sold as samples, seconds or custom size prints are non returnable.

 

What shipping service do you use?

All items are shipped using a Royal Mail tracked service, so they get to you as quickly as possible. Please see the separate shipping policy for further information.